STORE POLICY
CUSTOMER CARE
-
Observe high standards of personal conduct, including politeness, fairness and sensitivity, and demonstrate integrity, objectivity, competence and confidentiality in carrying out our work.
-
Acknowledge all communications promptly.
-
Answer all telephone calls promptly or direct all calls to an answering service.
-
Respond promptly to all messages left.
-
Offer as much information and immediate advice as possible.
-
Advise enquirers of the name and contact details for the officer responsible for dealing with their inquiries.
-
Make arrangements to provide a service that suits the needs of all customers.
-
Make our Complaints Procedure readily available to all.
-
Listen to the concerns and views of our customers and consult regularly to ensure that their needs are being met and to continually improve the service.
-
Revise this statement on a regular basis in the light of feedback from our customers.
PRIVACY & SAFETY
Student Mart will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.
WHOLESALE INQUIRIES
I’m a shipping policy section. I’m a great place to update your customers about your shipping methods, packaging and costs. Use plain, straightforward language to build trust and make sure that your customers stay loyal!
I'm the second paragraph in your shipping policy section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
PAYMENT METHODS
Offline Payments
-
Jazz Cash
-
Meezan Bank